Fixtops is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, mobile application, or related services. By using Fixtops, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information:
We may collect the following information when you use our platform:
Name, email address, phone number, and location.
Payment details, such as credit/debit card information, for processing transactions.
1.2 Device Information:
Information about your device (e.g., device model, operating system, IP address).
1.3 Diagnostic Information:
Details about the issue(s) with your devices, submitted via forms, chat, or voice interaction with the AI.
1.4 Usage Data:
Information about your interaction with our platform, such as features accessed, search queries, and timestamps.
1.5 Cookies:
We use cookies to improve your experience, analyze traffic, and remember preferences.
2. How We Use Your Information
We use the information we collect to:
Provide, improve, and personalize our services.
Facilitate AI diagnostics and match users with technicians.
Process payments and facilitate secure transactions.
Communicate with you about updates, support, and promotional offers.
Ensure compliance with legal obligations and prevent fraudulent activities/
3. How We Share Your Information
We do not sell your information. However, we may share your information in the following cases:
With Technicians: To connect users with professionals for repair services.
With Service Providers: To facilitate payment processing, hosting, and customer support.
For Legal Compliance: If required by law or to protect the rights, safety, and property of Fixtops or its users.
4. Data Storage and Security
We store your information securely and take reasonable steps to protect it against unauthorized access, loss, or misuse. These measures include:
Encryption of sensitive data (e.g., payment information).
Secure servers and regular security audits.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Correction: Request a copy of your data and correct inaccuracies.
Deletion: Request the deletion of your data, subject to legal requirements.
Opt-Out: Opt out of marketing communications or specific data uses (e.g., cookies).
To exercise these rights, contact us at [Insert Contact Email].
6. Updates to This Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify users via email or platform announcements.
7. Contact Us
For questions or concerns regarding these Privacy Policy, reach out to us at: contact-legal@fixtops.com
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